Color Wow UK Customer Service - Terms and Conditions

About Us (Federici Brands LTD)
Products sold on ColorWowHair.com are distributed by:
Federici Brands LTD
2 Uxbridge Street, London W8 7SY
United Kingdom
Registered in England: 0605 9366
VAT # GB 905 9110 40

Customer Service Enquiries
By email at cs-uk@colorwowhair.com

By Post:
Color Wow Hair
Federici Brands LTD
2 Uxbridge Street, London W8 7SY
United Kingdom

By Phone:
+44 (0)207 229 5757

Delivery Charges
Delivery charge on shipments within the United Kingdom is FREE with delivery via Royal Mail and £7.50 for exports to European Union countries. We can only ship within the UK and European Union.

Delivery Terms
All orders are subject to payment card authorisation and stock availability. We will endeavour to despatch accepted orders placed within 48 hours of receipt of order. UK Mainland deliveries normally arrive within 3-5 days of despatch. You will be notified if it is anticipated that delivery will take longer than the stated time. If goods are not available for immediate despatch you will be asked via email if you wish to proceed. All deliveries outside of the United Kingdom and European Union countries should be received with 7-10  business days.

Pricing Policy
All our products are priced in pounds sterling and include UK VAT at the current rate. ColorWowHair.com reserves the right to change prices and specifications without prior notice.

Methods of Payment
You can make your payment by major credit card, Debit card or PayPal Account. American Express is not accepted at this time. Your credit/debit card statements will show “TimeBo / CWOW”.

By Credit/Debit Card/PayPal Account
Your credit/debit card will be debited after you place your order and receive approval, as is the case with most online stores.


Credit Card Security
Please do not email your credit/debit card details to us. We can not be responsible for your personal details if emailed or sent to us via post.

colorwowhair.com wants to help protect your personal details. Credit/debit card transactions are handled by PayPal Credit Services to ensure the highest level of security and keep your details private and secure.


Returns
If you have any problems with your order or are not satisfied with your purchase, please notify us by email or by contacting us
at +44 (0)207 229 5757 within 7 days of receipt of your order to resolve any issues.

If the item is authorized for return you will be required to organise and pay for the return of the goods to ColorWowHair.com as directed in Return Procedure, below. Generally, for reasons of hygiene, we do not offer exchanges or refunds on opened product.

Any refunds will be placed on the original card used for the purchase, if applicable. Please allow up to 14 days for receipt of refunds.

This does not effect your statutory rights, including any rights you may have under the European Union’s Distance Selling Regulations.

Return Procedure
1. Contact customer service at +44 (0)207 229 5757  or email us at cs-uk@colorwowhair.com
Please include the following information:
 Your Name
 Your Address
 Your Order Number (from invoice)

2. Returns should be mailed to:
  Color Wow - Returns
  Federici Brands LTD
  2 Uxbridge Street, London W8 7SY
  United Kingdom

3. The original receipt, invoice or proof of purchase must be returned. We will not proceed without this.

4. Once the returned goods have been received and verified, your account will be credited, refund issued, or exchange made, as applicable.

It is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery. We are not liable for any packages lost in the post.

Cancellation Rights
Under the European Union’s Distance Selling Regulations you may have the right to cancel your order upon notice to us within 7 working days. No reason for cancellation is required and the 7 days start from the date you receive the product(s). You will receive a full refund. You are required to return the products to us at your cost and to exercise reasonable care in regard to those products.

Privacy Policy

We are committed to protecting your privacy. Information is collected to process your order and to provide you with the best possible customer service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never pass on your details to third party organisations.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We collect only the domain name of visitors to our web page and aggregated information on what pages consumers access or visit. Cookies are used on your computer only to record real-time updating of your shopping cart and to allow you to default your name and address information upon checkout (if elected on a previous shopping experience). The information collected in this way can be used to identify you unless you modify your browser settings.

We collect the email addresses and information volunteered by those who communicate with us by email.

Mailing List
If you subscribe to the colorwowhair.com mailing list, you will be sent an email confirming your desire to subscribe. Once you click the acceptance link in the email you will be added to our list. This “double opt-in” is for you protection to prevent unwanted mail. You may unsubscribe at anytime by clicking the unsubscribe link in the confirmation email or by emailing us at: cs-uk@colorwowhair.com.

Order Acceptance
All orders are subject to acceptance by colorwowhair.com. We reserve the right to cancel any order at our sole discretion. If an order is cancelled, any payment made will be refunded in full.

Governing law and Jurisdiction
This contract is subject to the law of England. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.

Copyright
All content on colorwowhair.com, is the property of Federici Brands LTD, its affiliates, or third party content suppliers and is protected by United Kingdom and international copyright and database right laws. All rights reserved.

Trademarks
Color Wow and other indicated marks are the trademarks or registered trademarks of Federici Brands LTD. All other marks are the property, trademarks or registered trademarks of other parties. You may not copy or use any such marks without the prior written consent of Federici Brands LTD or the other parties, as applicable.

Disclaimer of warranties and liability
To the fullest extent permitted by law all warranties, express or implied, in respect of this website, content, and use thereof, are excluded.
Except in the case of death or personal injury caused by our negligence we exclude all liability to you in respect of this website to the extent permitted by law.

Miscellaneous
We reserve the right to change these Terms and Conditions, this website, and all content at any time without prior notice to you.

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